Skip to content

Dealing with concerns & safeguarding

If your assistant doesn’t seem to be keeping you/ your child safe, or you are unhappy with the support they are giving, explain what would work better to help them improve. It may be that there are training needs that need to be addressed. You can find further information in the training section of this website and as part of the Skills for Care ‘Employing Personal Assistants Toolkit’

If you feel that disciplinary and dismissal procedures are needed, be aware of the procedures built into your contract of employment. We recommend viewing the Skills for Care ‘Employing Personal Assistants Toolkit’ when dealing with disciplinary and dismissal procedures. 

Employers can also seek advice and take legal advice from ACAS (Advisory, Conciliation and Arbitration Service), who offer free and impartial information and advice to employers and employees on all aspects of workplace relations and employment law.

If your assistant doesn’t seem to be keeping you/ your child safe, or you are unhappy with the support they are giving, explain what would work better to help them improve. It may be that there are training needs that need to be addressed. You can find further information in the training section of this website and as part of the Skills for Care ‘Employing Personal Assistants Toolkit’

If you feel that disciplinary and dismissal procedures are needed, be aware of the procedures built into your contract of employment. We recommend viewing the Skills for Care ‘Employing Personal Assistants Toolkit’ when dealing with disciplinary and dismissal procedures. 

Employers can also seek advice and take legal advice from ACAS (Advisory, Conciliation and Arbitration Service), who offer free and impartial information and advice to employers and employees on all aspects of workplace relations and employment law.

The County Council is responsible for investigating concerns about safeguarding adults or children or child protection matters. These should be raised under separate procedures, details below:

If you think someone else is being abused, you must tell someone:

Call the Police

  • Telephone 101
  • In an emergency telephone 999

Safeguarding is everybody’s responsibility. A PA should report any concerns they have about their employer/ the person they support to the appropriate helpdesk below. If you are an employer, or someone who knows an employer, and you are concerned about abuse or inappropriate behaviour displayed by a PA, you should also contact the appropriate helpdesk:

Adult helpdesk

If you are a member of the public and are at risk or suspect someone is at risk, please:

📞 Telephone 01452 426868 - 8.00am to 5pm Monday to Friday
📲 Contact our out of hours Emergency Duty Team on 01452 614194
💻 Use the Adult Social Care helpdesk online form

https://www.gloucestershire.gov.uk/health-and-social-care/adults-and-older-people/finding-the-right-information-and-support/report-suspected-abuse-safeguarding-adults-at-risk/ 

 

Children’s helpdesk (also called ‘The Front Door’)

If you are worried or concerned about anyone under 18 who you think is being abused or neglected or that a child and their family need help and support, please get in contact contact:

📞 Telephone 01452 426565 - 8.00am to 5pm Monday to Friday

💻  childrenshelpdesk@gloucestershire.gov.uk

 

Please note that we recommend that all PAs complete Gloucestershire County Council's Level 1 E-Learning Safeguarding training. Further details can be found on the GSAB website.

The County Council is responsible for investigating concerns about safeguarding adults or children or child protection matters. These should be raised under separate procedures, details below:

If you think someone else is being abused, you must tell someone:

Call the Police

  • Telephone 101
  • In an emergency telephone 999

Safeguarding is everybody’s responsibility. A PA should report any concerns they have about their employer/ the person they support to the appropriate helpdesk below. If you are an employer, or someone who knows an employer, and you are concerned about abuse or inappropriate behaviour displayed by a PA, you should also contact the appropriate helpdesk:

Adult helpdesk

If you are a member of the public and are at risk or suspect someone is at risk, please:

📞 Telephone 01452 426868 - 8.00am to 5pm Monday to Friday
📲 Contact our out of hours Emergency Duty Team on 01452 614194
💻 Use the Adult Social Care helpdesk online form

https://www.gloucestershire.gov.uk/health-and-social-care/adults-and-older-people/finding-the-right-information-and-support/report-suspected-abuse-safeguarding-adults-at-risk/ 

 

Children’s helpdesk (also called ‘The Front Door’)

If you are worried or concerned about anyone under 18 who you think is being abused or neglected or that a child and their family need help and support, please get in contact contact:

📞 Telephone 01452 426565 - 8.00am to 5pm Monday to Friday

💻  childrenshelpdesk@gloucestershire.gov.uk

 

Please note that we recommend that all PAs complete Gloucestershire County Council's Level 1 E-Learning Safeguarding training. Further details can be found on the GSAB website.